Placing an Order
Simply place an order by calling 585.546.1060 or fax to us at 585.546.1061.
To print out a faxable order form, click the following. Faxable Order Form

Pricing
Price quotes are valid for 30 days from quotation unless otherwise specified. Invoiced prices may be from quotations, formal bids, or standing arrangements. Prices are subject to change without notice unless otherwise agreed to for a specified period of time.

Shipping
Direct Shipments Our goal is to ship orders the same day. Non in-stock items will be delivered within 2 days from date ordered. All orders must be placed by 1:00 P.M to receive 2-day guarantee. We ship UPS Ground, or by any other carrier you request at your expense. Items which can not be shipped UPS due to size and/or weight will be shipped via a freight company freight collect. Freight is F.O.B. our dock.

Will Calls
Will calls can be picked up between 9:00 A.M. and 4:00 P.M. Please call ahead to place a Will Call order so that we can have it ready for you when you arrive. It takes approximately 2 hours to process a will call order.

Payment Terms
Open Account Credit approved customers receive a 30-day term, with a 2% discount when paying within 10 days. Orders being placed without empties are subject to a (core charge). Payment terms, core charge and credit status is subject to change without notice.

C.O.D.
C.O.D. orders may be paid with company check, cashier's check or cash (plus service charge). Banking information is required on first time orders when using a company check. Banking information on C.O.D. customers may need to be updated every six months or the account will revert to cashier's check or cash status.

Late Payment
Past due accounts (ex: over 30 days on credit terms or N.S.F. check on C.O.D.) are subject to a 1.5% per month finance charge. Accounts sent to collection or adjudication will be responsible for collection charges and/or legal fees.

Returned Checks
Returned checks are subject to a $20.00 per check charge and must be replaced immediately with a money order or cash. In addition, the account will automatically revert to cash or cashier's check only.

Returns / Defective Merchandise Compensation for merchandise returned as defective within 30 days will be through either: (1) product replacement (same or like product) or (2) credit memo issued to your account. Compensation is based on testing/analysis of the condition and performance of the returned merchandise. Based on the original selling price of the merchandise, credit memos may be issued for the full amount or pro-rated, depending on test results of the returned merchandise. Credit memos are processed and mailed after receipt and testing of the returned merchandise. Credit memos can be applied toward future purchases for a period of one year, after which they expire.

Non-Defective Merchandise
Non-defective merchandise must be returned within 30 days of the invoice date. A 15% re-stocking fee is charged on all products returned for reasons other than damage or defect. Special order products (products not listed in our published price list) are subject to a 30% re-stocking fee.

Non-defective products must be returned in "resaleable" condition and in its original packaging, freight pre-paid. If a toner cartridge needs to be re-packaged, a fee of $7.00 per toner cartridge will be charged. If the product cannot be prepared for resale, it will not be accepted as returned merchandise.

Return Authorization
(RA) For all returns, a RA number must be obtained in advance from our Quality Control Department. The invoice number and purchase date is required to obtain a RA. The package to be returned should be marked clearly with the RA number and the words "Attn: RA Returns". Once the RA number has been issued, you must return the products within 30 days. Recharge Networks Inc. 439 Central Avenue, Suite 108 Rochester, NY 14605 All returns must be sent, freight prepaid, in their original and complete packaging. Closeout merchandise and special order items cannot be returned for any reason.

Claims
Claims for product lost or damaged in shipment must be made immediately to the carrier. If merchandise is damaged, DO NOT UNDER ANY CIRCUMSTANCES REMOVE ANY PRODUCT FROM THE BOX OR CHANGE ANY ASPECT OF THE PACKAGE.

File a claim with the carrier, who will pick up the box from you ONLY if it is in its original form. If you destroy the box or change the contents in any way, we cannot be responsible because the carrier will not take the product back. Claims for shortage or damaged product must be made within 24 hours from receipt of shipment.